Terms & Conditions - Teka Flooring

TEKA Services LTD / TEKA Flooring LTD
Unit 23, St Davids Square, Fengate
Peterborough
PE1 5QA

Mob: 01733 731930
Web: www.tekaflooring.co.uk
Email: info@tekaservices.co.uk

The Customer’s attention is particularly drawn to the provisions of clause 11 (Limitation of liability).

1. About Us

1.1 TEKA Flooring Ltd (company number 12420152) is a company registered in England and Wales and has its registered office at Unit 23 St. Davids Square, Fengate, Peterborough, England, PE1 5QA. TEKA Services Limited (company number 10574923) is a company registered in England and Wales and its registered office is at Unit 23, St David’s Square, Fengate, Peterborough PE1 5QA. References to “we”, “us” and “our” in these terms are used to refer to either or both of these companies depending on whom your contract is with.

1.2 TEKA Flooring Ltd is registered for VAT. Our VAT number is GB 439754552. Where VAT is chargeable for the supply of services under these terms, this is charged by TEKA Flooring Ltd.

1.3 We operate the websites www.tekaservices.co.uk, www.tekaflooring.co.uk and www.tekacleaning.co.uk. You can find everything you need to know about us and our services on our websites before you place a booking. We also confirm the key information to you in writing before you place a booking, either by email, in your online account or on paper.

1.4 To contact us, telephone our customer service team at 01733 731930 or email us at info@tekaservices.co.uk. To give us formal notice of any matter, please follow the process set out in clause 13.2.

2. Our contract with you

2.1 These terms and conditions (Terms) apply to the order by you and the supply of domestic and/or commercial flooring services, including fitting flooring services and uplift & disposal services (Services) by us to you in accordance with these Terms (Contract). They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law, trade, custom, practice or course of dealing.

2.2 Business and consumer customers will have different rights. For example, business customers cannot cancel their bookings. Compensation is not paid in the same way to businesses for losses caused by us in the provision of the Services. Where a term applies to just businesses or just to consumers, this is clearly stated. You are a business customer if you are ordering services wholly or mainly from us in connection with your trade, business, craft or profession, even if you are an individual.

2.3 If you are a business customer, these terms constitute the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty made or given by us that is not set out in the Contract and you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

2.4 These Terms and the Contract are made only in the English language.

2.5 You should print off a copy of these Terms or save them to your computer for future reference.

3. Placing an order and its acceptance

3.1 An order may be placed by telephone, in person or online. Where making an order online, please follow the onscreen prompts. You may only place a order using the methods set out on our website. Each order is an offer by you to buy Services specified subject to these Terms.

3.2 Our order process allows you to check and amend any errors before placing your order with us. Please check the order details carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.

3.3 We will contact you to confirm we have received your order and will send you an email to accept it (Order Confirmation), at which point and on which date the Contract will come into existence. The Contract will relate only to those Services confirmed in the Order Confirmation and will continue until terminated in accordance with clause 12.

3.4 If we cannot accept your order we will notify you. This might be because the Services cannot be provided due to a lack of available staff, because a credit reference we have obtained is unsatisfactory, or because you are located outside our delivery areas as stated on our website. When this happens we will let you know as soon as possible and refund any sums you have paid.

3.5 Samples. Any advertising issued by us and any illustrations or descriptions of the Services contained on our website are issued or published for the sole purpose of giving an approximate idea of the services available. They shall not form part of the Contract nor have any contractual force.

4. Cancelling your order and obtaining a refund

4.1 Except for the provisions of clauses 4.4 and 4.5, the remainder of this clause 4 does not apply to business customers.

4.2 You have the right to change your mind about your order, to cancel the Contract and receive a refund, if you notify us as set out in clause 4.4. This is subject to the conditions set out in this clause 4.

4.3 We will contact you to confirm we have received your order and will send you an email to accept it (Order Confirmation), at which point and on which date the Contract will come into existence. The Contract will relate only to those Services confirmed in the Order Confirmation and will continue until terminated in accordance with clause 12.

4.4 If we cannot accept your order we will notify you. This might be because the Services cannot be provided due to a lack of available staff, because a credit reference we have obtained is unsatisfactory, or because you are located outside our delivery areas as stated on our website. When this happens we will let you know as soon as possible and refund any sums you have paid.

4.5 Samples. Any advertising issued by us and any illustrations or descriptions of the Services contained on our website are issued or published for the sole purpose of giving an approximate idea of the services available. They shall not form part of the Contract nor have any contractual force.

6. Your obligations

6.1 It is your responsibility to ensure that:

the terms of your order are complete and accurate;
you co-operate with us in all matters relating to the Services and agree to be respectful and courteous to our employees, agents and subcontractors;
you provide us, our employees, agents and subcontractors, with access to your premises, office accommodation and other facilities as reasonably required to provide the Services.

6.2 You have the right to change your mind about your order, to cancel the Contract and receive a refund, if you notify us as set out in clause 4.4. This is subject to the conditions set out in this clause 4.

6.3 We will contact you to confirm we have received your order and will send you an email to accept it (Order Confirmation), at which point and on which date the Contract will come into existence. The Contract will relate only to those Services confirmed in the Order Confirmation and will continue until terminated in accordance with clause 12.

6.4 If we cannot accept your order we will notify you. This might be because the Services cannot be provided due to a lack of available staff, because a credit reference we have obtained is unsatisfactory, or because you are located outside our delivery areas as stated on our website. When this happens we will let you know as soon as possible and refund any sums you have paid.

6.5 Samples. Any advertising issued by us and any illustrations or descriptions of the Services contained on our website are issued or published for the sole purpose of giving an approximate idea of the services available. They shall not form part of the Contract nor have any contractual force.

General Terms

TEKA Services offer a professional Cleaning and/or Flooring Services and these Terms and Conditions apply to any business booked with us electronically, using our online enquire form, verbal, through telephone, by visiting our office, Client office or Client home. If work is carried out for the client by the company without a signed contract, by accepting to processed with said work, the client agrees to the terms and condition provided found on the company’s website. We may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business and to existing contracts by giving them 30 days notice for domestic contracts and/or 60 days for commercial contracts. Our Flooring Services may be ordered by using telephone, e-mail or using an online enquire form via our website, hereby the client agrees to be bound by these Terms and Conditions: These Terms and Conditions constitute the contract between TEKA Services Ltd and/or TEKA Flooring Ltd(the; “Company”, “Agency”) and the Employer, Client, Firm, or Corporate body, or company representative as the case may be (the “Client”) that seeks provision of flooring services, which are to be performed by the Floor Layer(the “Company, Floor Layer”). The Company/Agency and the Client (together the “parties”) agree that the flooring services will be provided in accordance with the Terms and Conditions here.

Please also read the terms and conditions laid out on our group website TEKA Services as these will also apply in accordance with these terms & conditions. TEKA Services Terms & Conditions

Klarna Information

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay in 3

Further information and Klarna’s user terms you can find here: Klarna Terms & Conditions or can be found in the footer on the right hand side. General information on Klarna can be found here: Klarna General Information. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

*Prices found on the shop/product page are subject to a 24 month long financial agreement at 21.90% APR.

All other financial agreements are 0% interest subject to payments being made within their receptive timeframes.

these are as follows, 3 months, 6 months or 12 months at 0% APR. All finance options will be made available at checkout.

Products under £250 are only eligible for pay in 3 monthly instalments and orders over £5000 aren’t eligible for finance.

When opting for TEKA’s financing, a discretionary arrangement fee of £120 may be applied to your order.

Flooring Terms & Conditions

Business Customers and Consumers

Some of these terms apply to consumers only; some apply to business customers only. These terms are marked as such.
All other terms apply to all customers.
You are classified as a business customer if you indicate to us that the goods supplied by us will be used in the course of your business or you use the goods in the course of your business.
If you are not a business customer, you are a consumer. Your statutory rights are unaffected by these terms.
Under the Romalpa Clause we as the seller retain the ownership of all goods that are unpaid for by the buyer, if the buyer fails to pay for any of the goods or can’t pay for reasons outside of their control we retain the right to take back any goods that were unpaid for.
At Teka Services/Teka Flooring, we strive to ensure the accuracy and reliability of the information provided on our website. However, please be aware that the information on our product pages may not always be up-to-date or entirely accurate due to changes made by the brands and manufacturers we work with. While we base our information on what is provided by the manufacturers, they may update their product details at any time without our immediate knowledge. Therefore, we strongly recommend that customers double-check the information found on our website with the latest details available on the respective brand’s official website. This will ensure that you have the most accurate and current information about the products. Teka Services/Teka Flooring cannot be held liable for any inaccuracies or discrepancies in the product information on our website. It is the customer’s responsibility to verify the product details with the manufacturer’s website to be fully informed before making any purchase decisions.

Definitions

The Company means TEKA Services LTD
The Customer means the business customer/consumer of the Company.
The ‘Contract’ means any contract for sale of goods by the Company to the Customer.
The ‘Goods’ mean any goods forming the subject of this contract including parts and components of or materials incorporated in them.

Quotations

All quotations by the Company are subject to acceptance within 28 days. The Company reserves the right to withdraw a quotation at any time before it has been accepted by the Company. No quotation issued by the Company shall constitute an offer to supply goods.
Verbal quotations for stock availability are correct at the time given by the Company, but unless confirmation of an order by the Customer is given immediately the Company cannot guarantee stock availability.
Quotations are only valid in writing & signed by authorised personal only, or in the form of an official pro-forma invoice.

Delivery

Adequate labour etc. must be provided for unloading.
Goods are delivered to ground floor only, with the exception of Decking, which is to curbside only.
The Company can refuse delivery to a customer site if it is deemed dangerous to the driver.
The Company has no responsibility or liability for the unloading of goods on site and for the storage and security of such goods.
When delivering to site the Company’s drivers can refuse delivery in the absence of a signature for receipt from an authorized person as proof of delivery.
Delivery is subject to the manufacturer’s processing time.
Any period or date of dispatch quoted is an estimate only and the Company shall not be liable for any loss or damage arising directly or indirectly from delay in dispatch or delivery.
Risk in the goods shall pass to the Customer when the Customer or its agent takes delivery of the goods.
The Company cannot be held responsible for non-delivery caused by the existence or apprehension of war, acts of terrorism, declared or undeclared hostilities, quarantine, riots or strike.
If a delivery is refused or nobody accepts the order, re-delivery will be charged at twice the charged amount.
A 30% handling fee will be charged on all returned goods. Excluded from this charge is the pick-up fee, which is not negotiable.
Delivery in instalments should be treated separately and each delivery is separate contract.

Price

Goods will be invoiced at the prices current at the time of dispatch. Descriptions and prices in the Company’s price list are only current at the day the list is produced. Details of alterations are available on request.
Account Customers invoices are payable on the 14th day of the month following date of invoice. If an invoice is not paid by the due date all invoices rendered become due whether due or not, become payable forthwith without demand.
The price list is not an offer. The Company can reject any order. The Company is not bound by an order until an official acknowledgement letter or dispatch document has been raised on its official forms.
All goods supplied by the Company remain its property until paid for. The Company reserves the right of disposal of all goods delivered to the Customer until paid for. The Customer will not deface or remove the Company’s notices of ownership and Retention of Title affixed to goods until paid for. If the Customer sells goods delivered by the Company before they are paid for it will do so as agent of the Company. Notwithstanding the foregoing, risk in goods delivered by the Company and all liability to third parties in respect of the goods will pass to the Customer from the time when the customer has collected the goods, or when the Company has delivered them either to the Customer or to an independent carrier. The Customer will bear responsibility and risk for any loss arising from damage or theft of the Company’s goods however caused.
If goods are not paid for we reserve the right to enter the Customer’s premises to retrieve the goods even if they have been laid.
If a customer fails to pay for goods or stops payment, the company has the right to claim legal fees and any other costs as a result of the customer’s failure to pay.
In co-operation with Klarna Bank AB (publ), Sveavagen 46, 111 34 Stockholm, Sweden, we are able to offer payment options in accordance with their terms. Payments can be made to Klarna in instalments. Further information about Klarna and Klarna’s user terms can be found by following this link https://www.klarna.com/uk/terms-and-conditions/.
We will send you electronic invoices only. All invoices will be sent within 10 working days of the beginning of the month following payment. For any failed or cancelled payments, or where we are required to send payment reminders, a £45 administration fee will be charged.
If we are not able to collect any payment due to us within 7 days of the due date for payment, we will charge interest on the overdue amount at the rate of 8% a year above the Barclays Bank base rate from time to time, and at 8% a year for any period when that base rate is below 0%. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You will pay us the interest together with any overdue amount.
If free sample delivery is chosen on a product that is not a sample, you may be required to pay a delivery charge for this item.

Data protection

How we use any personal data you give us is set out in our Privacy Notice https://tekaservices.co.uk/privacy-policy/ and https://tekaflooring.co.uk/privacy-policy, the terms of which are incorporated into this Contract.
We will use any personal information you provide to us to:
1. provide the Services;
2. process your payment; and
3. inform you about similar Services that we provide, but you may stop receiving these at any time by contacting us.

General

All orders accepted by the Company are subject to these terms and conditions. These terms and conditions will prevail if there is any inconsistency between them and any Customer’s conditions.
The Company excludes any liability for recommending floor fitters or individuals. Should there be any dispute as to the quality of the workmanship this must be between the Customer and the fitter not the Company.
Samples. Each piece of wood is unique in grain and colour and therefore cannot be truly representative of a finished installation.
The Company may at its discretion suspend or terminate the supply of any goods, if the Customer fails to make payment or defaults in any of its obligations under the contract or any other agreement with the Company.
Any qualification or variation to these conditions in the Customer’s order or made otherwise by the Customer is excluded from the contract unless expressly agreed by the Company in writing. Oral variations to these conditions have no effect.
The contract or its agreement shall be governed by English Law and the Customer consents to the exclusive jurisdiction of the English Courts in all matters regarding this contract except to the extent that the Company invokes the jurisdiction of the Courts of any other Country.
It is strongly recommended that the wood be left to acclimatize at house temperature for a minimum of 10 days prior to fitting.
Wood should be stacked and spaces should be allowed every 5-8 boards to help air flow.
We reserve the right to refuse any out of stock/ opened or damaged goods returned to our warehouse.
No goods will be accepted back after 21 days from collection or delivery.
If goods are sold to a Business Customer that has not been paid and are delivered to a third-party the Company still retain ownership. If the original purchaser becomes insolvent or applies for receivership the third-party will become liable for the goods.

Claims

Any claim for non-delivery of any goods should be notified in writing by the Customer to the Company within 5 days of the date of the Company’s invoice.
Any claim that the goods have been delivered damaged or not the correct quantity or do not comply with their description shall be notified by the Customer to the Company within 7 days.
Verbal advice given by the Company is by no means a guarantee unless put in writing by the Company. Furthermore the Company cannot be held responsible to hearsay.
The Company is not liable for any badly or incorrectly laid floors or any subsequent damage, liability or costs incurred from any independent arbitration arising from verbal or referred recommendations of floor installers given by the Company or any of its representatives.
Any alleged defect shall be notified by the Customer to the Company within 7 days of the delivery of the goods or in the case of any defect that is not reasonably apparent on inspection within 7 days of the defect coming to the Customer’s attention prior to installation or laying of flooring. In any event within 28 days of delivery.
If the Customer establishes that any goods are defective, within 7 days of completion, the Company shall as its option replace with similar goods or repair any defective goods.
Where the Company is liable in accordance with these conditions in respect of only some or part of the goods, the contract will remain if full force and effect in respect of the other or other parts of the goods and no set-off or other claim shall be made by the Customer against or in respect of such other or parts of the goods.

Consumers

Sales of goods act 1979 applies.

FURTHER TERMS AND CONDITIONS ARE AVAILABLE ON REQUEST